XYZ Boat Anchor and XYZ Marine Products Policy

Orders and Prices
Order online 24 hours a day, seven days a week at www.xyzanchor.com
Order by E-mail: Click here
Order by Phone: USA - 1 212.486 - 3912

All prices are shown in U.S. Dollars (USD, US$). We gladly accept Visa and MasterCard, wire transfers, certified checks or money orders in U.S. Dollars drawn on a U.S. bank. Please contact us for details.

Shipping & Payment Terms:

We generally ship merchandise within 2 business days of payment confirmation, by UPS Ground for continental US. International shipping is done by air. We also ship overnight on a request. Please call for rates for special delivery on domestic and international shipping.

Customs, Duties & Import Fees: Customs procedures and charges vary from country to country and XYZ Marine Products is not responsible for any costs, delays or problems caused by shippers or customs once the shipment leaves our warehouse. All costs associated with importation are the sole responsibility of the customer and will be collected at time of customs clearance and/or upon delivery in destination country. Import costs, taxes, VAT, shipping charges are not included in merchandise price. Please check with local officials to get a cost estimate before placing your order. If customs duties are not paid, goods will be abandoned and no refund given.

Guarantee:

We are so convinced that our XYZ Anchors are the best available boat anchors that we back every one with an exclusive Lifetime Limited Warranty against bending only when used in seabed such as sand, mud clay and other soft bottoms. Guarantee is limited to repair or replacement of the parts of the boat anchor or of the complete boat anchor. If you find boat anchor to be defective, contact us immediately upon receipt, we’ll repair, replace the item or give a full refund. Should any XYZ boat anchor, purchased from us, no longer perform as originally intended due to workmanship, or even accidental damage, as described above, return it to us with paid postage and return postage prepaid, and we will either replace it with original or new model or repair it at our option for as long as you own it.

The guarantee does not apply to replacements or repairs resulting from normal wear and tear of the product, deterioration and corrosion. The guarantee does not apply to use on rocks and hard sea bottoms, and lack of proper assembling. XYZ Marine Products does not grant any warranty on holding power or performance. Our guarantee disappears if the parts of the boat anchor or if complete boat anchor is misused, altered or repaired without our agreement. Light discoloration may occur on the surface of stainless steel, but should disappear during usage and this is not covered by our guarantee. XYZ Marine Products reserves the right to update, change specifications and improve its products at any time without notice. STAINLESS STEEL CABLE WIRE MUST BE REPLACED EACH SEASON OR AFTER A MAXIMUM OF SIX (6) MONTHS FROM THE DATE OF THE PURCHASE. Recomendation for boat anchor weight/boat size is limited on use on a good anchoring bottom such as deep consistent sand, mud and clay.

XYZ Marine Products Lifetime Warranty does not apply to products that are not XYZ-branded, even if packaged or sold with our XYZ products. We will except returns if you are unhappy with your purchase. Simply contact us within six months of the receipt to arrange a return. Our galvanized XYZ boat anchors could be returned if you are not completely satisfied with performance or for any other reason. We will refund you except for shipping costs. Our stainless steel, mirrored polished boat anchors, stainless steel boat anchor parts or other stainless steel products can be returned in 6 months for full refund, except for shipping cost ONLY IF THEY WERE NOT USED, SCRATCHED OR DAMAGED. All returns MUST BE AUTHORIZED. XYZ Marine Products reserves the right to update, change specifications and improve its products at any time without notice.

Important notes:

The setting and holding ability of ANY boat anchor is not only a function of boat anchor size, weight and design; it is also a function of the seabed surface and its substance. Some seabed surfaces offer poor holding to ANY boat anchor. *Boat anchor weight/boat size suggestions are based on good anchoring bottoms such as deep consistent sand, mud and clay.

Performance data for XYZ boat anchors are also based on using appropriate size rode for the boat anchor weight and boat length. XYZ Marine Products does not grant any warranty on holding power or performance.

*The XYZ urge mariners, whenever possible, to avoid anchoring in living coral to avoid damaging this important ecosystem.
Because of continued product improvement, XYZ reserves the right to make changes without notice.
USA Patent # 5,469,802 USA and International Patent Pending